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frequently asked questions We have put together some of the most frequently asked questions about Broomleigh and our services, along with their answers. We hope these are helpful. Further information can be found from the links indicated after each answer. If you need to order a repair you should contact: Osborne : Tel: 0845 051 0152 If you are unsure please contact the Customer Service Centre: Tel: 020 8313 3310 Repairs are carried out on a priority basis and you will be advised of the priority allocated to your repair when you call. There are also some repairs which residents themselves are responsible for (see Customer Services). 2. Making a complaint If you have a complaint about any aspect of our service then please let us know, you can do this in any of the following ways:
3. Can I claim compensation?
If you are living in rented accommodation and you are receiving income support or job seeker's allowance, or you are on a low income with capital of less than £16,000, you may be eligible for Housing Benefit. If you think you may be entitled to Housing Benefit contact your local authority (see useful contacts). Broomleigh also has benefit advice workers on hand to help fill in forms, explain any problems or offer advise on any other benefits you may be entitled to. You can contact them at the customer service centre on 020 8313 3310. 5. When will I be moved?The current priority banding system for transfers requires tenants to have a specific reason or need to be eligible to move home. These could be such things as:
The banding system works on the basis that those most in need of transferring are given highest priority (band 1) and those with needs which are less urgent are placed in band 2. Within each band, applicants are prioritised in date order of application. When a suitable property becomes available, the Voids and Lettings Team will contact you and invite you to view. There may be other people viewing the property at the same time, but the property will be offered to the person with the highest priority who expresses an interest. It is important to remember that we have more flats than houses and so you need to be as flexible as you can when you choose where you want to live. If you ask for a house or property with a garden, you are likely to wait longer. 6. How can I apply to become a Broomleigh resident?As a housing association the majority of new tenants are nominated to us from Local Authorities' housing waiting lists. If you are in housing need you should contact the housing department of your local authority who will put you on their waiting list. London Borough of Bromley Homeless Unit - 020 8464 3333 There are also a number of referral agencies who may be able to provide assistance and advice. If you are a resident of another local authority you may be eligible for nomination to Broomleigh via a scheme called moveUK. You will need to contact your local authority who will advise you if you will qualify. Alternatively, Homeswap is a self-help scheme, designed to assist in finding someone to swap your home with, subject to each landlord's permission. General Housing Advice can be obtained from the Citizens Advice Bureau or local Housing Aid Centre. 7. What is anti social behaviour?Anti social behaviour is behaviour by others that unreasonably interferes with your rights (or your friends or neighbours) to the enjoyment and use of your home and your community. What Broomleigh will do to help tackle anti social behaviour?
The Nuisance Response Team will investigate every complaint of anti social behaviour and complete an investigation as quickly as possible to obtain all the details. All information obtained will be held in confidence. The Nuisance Response Team will offer advice, conciliation and support for your own action and as appropriate take legal action on behalf of the victim of anti social behaviour. Action can include mediation, injunctions, possession actions, anti social behaviour orders, and acceptable behaviour commitments. I have a suggestion We welcome your ideas on how we can improve our services. This form explains how you can put forward a suggestion on any of our services.Link to online "I have a suggestion" form
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